na baji Privacy Policy
This document explains in detail how your personal information is collected, for what purposes it is used, and how it is kept secure.
Table of Contents
General Introduction
na baji places the highest priority on protecting users' personal information. This Privacy Policy ("Policy") describes what types of information are collected from users during registration and use of the na baji platform, how that information is processed, and what measures are in place to keep it secure.
This Policy applies to na baji's website, mobile application, and all associated digital services. By continuing to use the platform, you agree to the terms of this Policy. This Policy is connected to na baji's Terms and Conditions and both documents should be read together.
To create an account or use services on this platform, users must be 21 years of age or older. The collection of information relating to minors is discussed in detail in Section 8.
Types of Information Collected
na baji may collect the following types of information:
2.1 Identity Information
Information provided by the user during account registration includes: full name, date of birth, mobile number, email address, and residential address. Government-issued identification details may also be collected when identity verification is required.
2.2 Financial Information
Payment method details used during deposits and withdrawals — such as mobile banking account numbers (bKash, Nagad, Rocket, or Upay), transaction amounts, and transaction history — are stored. Full payment credentials are never stored under any circumstances.
2.3 Activity and Usage Information
Information related to user activity on the platform, including: login times and dates, gaming history, bet details, bonus claim records, and account configuration. This information is used to improve the quality of the platform's services.
2.4 Technical Information
Device type, operating system, browser type and version, IP address, and access time are collected automatically when the website is visited. This information helps ensure security and resolve technical issues.
2.5 Communication Information
The content of messages sent via customer support chat or email, along with contact details, is stored and used as a reference for future support.
How Information Is Collected
na baji collects user information in the following ways:
- Directly Provided: Users voluntarily provide information during registration forms, account verification processes, payment forms, and when contacting customer support.
- Automatic Collection: Information is automatically collected through cookies, web beacons, and similar technologies while browsing the platform.
- From Third Parties: Information may be collected from identity verification services or payment processors where necessary.
Purpose of Using Information
Collected information is used only for the following legitimate purposes:
4.1 Service Operation and Delivery
Information is used for account creation and management, payment processing, bonus distribution, and customer support operations. na baji's 24/7 live chat support team may also access information related to a user's previous records, but only when needed for support purposes.
4.2 Security and Fraud Prevention
Information is used to ensure account security, detect fraudulent activity, and prevent unauthorized access. If suspicious activity is detected, na baji may take additional verification steps.
4.3 Service Improvement
Information is used to analyze user behavior and improve the platform's functionality, design, and features.
4.4 Legal Compliance
Information may be used to comply with applicable laws and regulations, and to respond to lawful requests from relevant authorities.
4.5 Promoting Responsible Gaming
User activity is analyzed to support adherence to the responsible gaming guidelines. Users may be contacted if unusual gaming patterns are detected.
Sharing Information with Third Parties
na baji does not sell users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Service Providers: Only the information necessary to carry out their specific services is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers.
- Legal Authorities: Information may be provided to relevant authorities in cases of court orders, government directives, or legal obligations.
- Business Transfers: User information may be transferred in the event of a merger, acquisition, or asset sale, though the terms of this Policy will continue to apply.
Any third party with whom information is shared is contractually bound to maintain privacy standards equivalent to those in this Policy.
Cookies and Tracking Technology
Cookies and similar technologies are used on na baji's website and application. Cookies are small data files stored in the browser.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure the basic functionality of the platform.
- Functional Cookies: Used to remember language preferences, login status, and user custom settings.
- Analytics Cookies: Used to analyze platform usage patterns and help improve service quality. Data collected from these cookies is analyzed in aggregate form.
6.2 Cookie Controls
It is possible to control cookie acceptance by changing browser settings. However, disabling essential cookies may cause some platform services to not function properly.
Data Storage and Security
na baji applies industry-standard security measures to protect user information.
7.1 Technical Security
All data is transmitted and stored securely using SSL encryption. Firewalls and access control systems are in place to prevent unauthorized access to servers and databases.
7.2 Data Retention Period
Information for active accounts is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a period determined by applicable law, as required by legal obligations or for dispute resolution.
7.3 Staff Access
Only authorized staff may access user information, and they are bound by strict confidentiality agreements.
Privacy of Minors
All services on na baji are intended for individuals aged 21 and above. No information is collected from anyone under the age of 21, and if such information is found to have been collected, it is permanently deleted as soon as it is identified.
If a parent or guardian believes their child has mistakenly created an account on na baji, please contact our support team immediately. Relevant information for assistance on this matter can be found in the FAQ section.
User Rights
na baji users may exercise the following rights regarding their personal information:
- Access: The right to receive a copy of the information na baji holds about you.
- Correction: The right to request that incorrect or incomplete information be corrected.
- Deletion: The right to request that personal information be deleted in certain circumstances, though some information may not be deletable due to legal obligations.
- Objection to Processing: The right to object to the processing of information for specific purposes.
- Data Portability: The right to request your information in a structured, readable format.
To exercise any of the above rights, please submit a request through customer support. Requests will be responded to within a reasonable time after receipt.
Policy Changes
This Privacy Policy may be updated from time to time due to changes in the scope of services or legal requirements. Users will be notified through the platform or via their registered email in the case of significant changes.
Continued use of the platform after a revised policy is published will be taken as the user's agreement to the new terms. To compare with a previous version of the policy, please contact customer support. To learn more about na baji, visit our About Us page.
Contact
If you have any questions or comments about this Privacy Policy, or wish to submit a request to exercise your rights, please contact na baji's support team:
- 24/7 Live Chat — directly from any page on the platform
- Email: [email protected]
Our support team is able to assist in both Bengali and English.
This Privacy Policy applies to all services on the na baji platform. It is considered part of na baji's Terms and Conditions. For ages 21 and above.